Hello, how can we help you?

Please provide some information about your practice here. An Evolus rep will reach out to you within 2 business days to complete the process.  

If you are looking to place an order immediately, please reach out to the Customer Experience team via chat. 

Please check your inbox for emails from Evolus Customer Experience via DocuSign dse_NA3@docusign.net. If you cannot locate the email in your inbox, please check your SPAM folder.

Still can’t locate them, please reach out to the Customer Experience team via chat or ticket submission. 

Once logged into the Evolus Portal/Practice App, there are multiple places where you can place an order. We recommend starting with the My Offers tab. This will show you any offer your account is eligible for. Select Apply Offer and it will automatically apply the promo code. 

You can also input a promo code on the last screen when placing an order. Don’t forget to select APPLY 😉

Having issues accessing the Evolus App and Portal: 

Download the Evolus Practice App for Android

Download the Evolus Practice App for iPhones

Visit the Evolus Portal at myevolus.evolus.com 

Our Introductory Offer provides special pricing to new accounts on their first purchase of Jeuveau® (prabotulinumtoxinA-xvfs) + patient savings off their Jeuveau treatment. For more detailed information about the most current Introductory Offer, please reach out to your Aesthetic Experience Manager.  

Please see the full Prescribing Information including BOXED WARNING, and Medication Guide. 

Update my Password in the Evolus Practice App/Portal

1. Select the hamburger icon in the top right-hand corner
2. Select User Profile Settings
3. Under Change Password, create a new unique password

While logged in to the portal, please select the following:

1. More Options
2. User Profile Settings
3. Login Settings

Our product is used to temporarily improve the appearance of moderate to severe frown lines. For more information about our product and whether or not you are a candidate for treatment, we recommend scheduling a consultation with a specialist. Good news 🙌🏼! You can easily find a Jeuveau specialist near you with our locator tool: Find a Specialist.  

You should not use Jeuveau if you have a known allergy to Jeuveau or any of the ingredients in the product. You should also not use Jeuveau if you have had an allergic reaction to any other botulinum toxin products, nor should you use Jeuveau if you have an infection at the planned injection site. Ultimately, it is always best to ask your doctor if Jeuveau is right for you.

Please see the full Prescribing Information including BOXED WARNING, and Medication Guide.

You can locate a participating practice near you by selecting this link. You can locate a practice or specialist near you by entering your zip code. 

Hi there! Please see the full Prescribing Information including BOXED WARNING, and Medication Guide for Jeuveau® (prabotulinumtoxinA-xfvs) here. 😊

Jeuveau ISI

Thank you for your interest in our product Jeuveau® (prabotulinumtoxinA-xvfs). Jeuveau® is currently only offered in the United States. Outside the United States, Nuceiva™ is available in the UK, Germany, Austria, Spain, Italy, Canada and Australia.  

If you would like to provide your contact information, please select this link: Business Development Inquiry 

Please see the full Prescribing Information including BOXED WARNING, and Medication Guide.  

For information regarding Nuceiva™ in Canada, please email our Consumables team at consumableorders@clarionmedical.com or you can also reach them by phone using one of the numbers below: 

• Toll Free # 1-800-668-5236 dial option # 3 
• Local# 519-620-3900 dial option # 3 

For information regarding Nuceiva™ in the UK, please email our team at: hello@evolus.com. You can also reach them by phone at: 08081753099

Thank you for your interest in Nuceiva™! 

For information regarding Nuceiva in the UK, please email our team at: hello@evolus.com.

Thank you for your interest in Nuceiva™! 

For information regarding Nuceiva, please email our Consumables team at consumableorders@clarionmedical.com or you can also reach them by phone using one of the numbers below: Toll Free # 1-800-668-5236 dial option # 3 Local# 519-620-3900 dial option # 3.

Evolus Rewards™ is our modern patient rewards program that provides patients with an instant $40 off Jeuveau® (prabotulinumtoxinA-xvfs) treatment every 90 days.

Please see the full Prescribing Information including BOXED WARNING, and Medication Guide.

What do I need to sign up for Evolus RewardsTM as a patient?

All you’ll need to sign up for Evolus RewardsTM (Quick Start Guide) is your mobile phone number. This will act as your account number and is all you’ll ever need to access your account and receive discounts with Evolus RewardsTM. When enrolling, we’ll ask you to provide additional details to complete your account profile including your name, email address, zip code, birth month/year and aesthetic treatment history.

If you have any difficulty enrolling via text message, you can elect to enroll instead by email. You will still need an eligible phone number to enroll via email as the phone number will be required to receive discounts.

Enroll in Evolus RewardsTM here or at your local participating practice.

How will I receive my $40 reward?

When checking in for a Jeuveau® (prabotulinumtoxinA-xvfs) treatment using Evolus RewardsTM at your local participating practice, you will need to provide a magic phrase (sent to your mobile phone via text message or phone call) to validate the redemption of an available reward. Your practice (if they participate in the program) will then offer you $40 off directly from the total of your Jeuveau® (prabotulinumtoxinA-xvfs) treatment.

If there are changes to the program structure, will this impact an existing, unused reward that I already have?

Evolus Rewards terms are subject to change at any time. In advance of any change that will impact existing, unused rewards, all members will be notified.

Evolus Rewards can only be used on Jeuveau® (prabotulinumtoxinA-xvfs) treatment at participating facilities. It is not possible to use this discount towards any other product or brand at participating facilities.

Please see the full Prescribing Information including BOXED WARNING, and Medication Guide.

To enroll into Evolus Rewards™ you'll need a valid U.S. cell phone number. When enrolling at a practice or online with Evolus, you'll be issued an enrollment link via text message. If you fail to receive this text message, you can elect to instead receive the enrollment link to your preferred email address.

When done, you will continue to receive communications regarding Evolus Rewards via email instead of text message. To redeem any available reward after treatment, we'll issue the magic phrase to you via a phone call. 

Please note this alternate enrollment path is currently only available when enrolling at your local participating practice.

Evolus Rewards is simple to manage. Your mobile phone number is all you’ll ever need to receive discounts when being treated with Jeuveau®. We’ll keep you updated when you’ve got available rewards and if they’re going to expire. 

Please see the full Prescribing Information including BOXED WARNING, and Medication Guide. 

To redeem an available reward, we need to validate this request. A magic phrase (two-word phrase) will be sent to the mobile phone number associated with your account. This can be sent only via text message or via phone call. If you have opted out of text communications, please text START to 386-587 to subscribe to the program and receive text messages – including the Magic Phrase- again.

If you are unable to receive this magic phrase while in-office, it is not possible to complete the redemption of an available reward.

After redeeming your first time welcome reward, all subsequent rewards will not be available to use immediately. These will become active 90 days after being issued. It is not possible to redeem them prior to this time. 

Is it possible to redeem a reward after it has expired?

Rewards will expire 15 months after being issued. Rewards cannot be extended. It is recommended that you check in with Evolus Rewards™ during all Jeuveau® (prabotulinumtoxinA-xvfs) treatment appointments at participating Evolus Rewards practices to ensure that a new reward is available.

• You will be charged $0 at enrollment, and then $49 recurring every 30 days.
• You will be eligible for your first treatment after 3 payments of $49. There is an option to prepay at enrollment to get your first treatment as early as that same day.
• Your Club Evolus membership covers 20 units of Jeuveau per treatment, with a minimum of 90 days between each treatment.
• Units do not accrue if you wait more than 90 days between treatments.
• To maximize your savings, get treated every 90 days!
• You will pay your provider directly for any additional treatments you receive.
• Cannot be combined with any other offer.
• Club Evolus members will be automatically opted out of Evolus Rewards upon enrollment.

Prior to enrollment, please make sure there is a participating practice in your area.

How do I enroll?

Go to this site: https://club.evolus.com/ and select 'Join the Club' to create a profile. You can also enroll at a participating practice.

How do I make my first appointment?

Reach out to directly to the practice you are enrolled at to make your first appointment.

When can I get my first treatment?

Depending on what membership option you choose, you may be able to get treated as soon as the same day you enroll or 90-days from enrollment.

You can sign in at club.evolus.com to view your next eligible treatment date. You'll be eligible for your first treatment after 3 monthly payments. We also have a membership option that allows you prepay to receive your first treatment as early as the same day you enroll.

What payment methods are accepted?

Any accepted credit card provided on club.evolus.com

How do I update my payment information?

Payment methods can only be updated by signing in at club.evolus.com. Once you go into the Membership tab menu, click on the 3 dots next to Billing Information. You can update and save a new form of payment for your next billing cycle.

What day of the month will I be billed?

Every 30 days from the day of enrollment.

How will the payment show on my credit card statement?

Club Evolus

Can my membership be frozen or paused?

No, Club Evolus memberships cannot be frozen or paused.

How do I cancel my membership?

You can cancel at any time by signing in at club.evolus.com. You will not be charged on the next billing. Any unused treatments will be lost.

Can my memberships be transferred to another individual?

No, memberships are non- transferable.

Will I be able to get a refund if I cancel?

No, all payments are non-refundable.

If I cancel and want to re-enroll, what is the process?

You will need to log in to club.evolus.com, go to the membership tab, and reactivate membership.

Is there a cancellation fee?

If a membership is cancelled within three months of enrollment, a $100 cancellation fee will be applied.

How quickly do cancellations go into effect?

Immediately. You will not be charged on the next billing cycle.