Can my membership be frozen or paused?
No, Club Evolus memberships cannot be frozen or paused.
How do I cancel my membership?
You can cancel at any time by signing in at club.evolus.com. You will not be charged on the next billing. Any unused treatments will be lost.
Can my memberships be transferred to another individual?
No, memberships are non- transferable.
Will I be able to get a refund if I cancel?
No, all payments are non-refundable.
If I cancel and want to re-enroll, what is the process?
You will need to log in to club.evolus.com, go to the membership tab, and reactivate membership.
Is there a cancellation fee?
If a membership is cancelled within three months of enrollment, a $100 cancellation fee will be applied.
How quickly do cancellations go into effect?
Immediately. You will not be charged on the next billing cycle.